Website
Support
Stay focused on your goals. Lean on our dedicated website support and maintenance team to make sure your most important digital platform doesn’t miss a beat.
Our support clients include
Rigorously Reliable. Project Partners.
We’re in this together. That means partnering to keep your website performing at its best and completely secure. Our packages cover every level of support you need, and the reassurance that you have a reliable partner on hand.
Everyone’s needs are different, so there are three ways to work with us: ad hoc, timebank, or retainer. Whichever you choose, you have our full attention.
Built for Performance.
Always.
Performance is foundational. Every website our team delivers is designed and optimised to be fast, stable, and efficient from the ground up. It’s never an afterthought.
Lean code, intelligent asset loading, structured data, and front-ends that stick in the mind and deliver smooth experiences on every device. The result is a website that loads quickly, responds instantly, and performs reliably.
Website
Support
Services
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Craft CMS Support
Over the past 12 years, we’ve built and supported 100s of Craft CMS websites. Our flexible support options range from ad hoc support to premium retainers.
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Website Hosting
Flexible hosting to suit your specific requirements, big or small. High-performance, secure hosting with dedicated servers and full support to minimise downtime.
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Content Migration
Your content is safe in our hands. We’ve managed imports of websites with tens of thousands of pages. If you can export it, we can import it without sacrificing accuracy and integrity.
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Performance Optimisation
Your website is the cornerstone of your brand. Make sure your online presence doesn’t falter, maintaining fast load times to support a seamless experience across every interaction.
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Technical SEO (and GEO)
Organic performance is about more than words on the page. Our team has the technical expertise to support you in creating a website that is optimised to perform in search.
Kind words from our clients
Mark Smith
Executive Director — Axis
Will Green
Director of Sales of Marketing – Paleo Ridge
Julia Bracewell
Senior Design and Communications Officer – Vincent Wildlife Trust
Clarisse Fagard
OMCT
Projects we support include
5-star Google rating
30+ industry awards
200+ sites launched
Your questions
Answered
We offer three flexible options: ad hoc support, timebank, and retainer. Each suits different levels of demand, urgency, and predictability.
Ad hoc is billed per task at a higher rate. Timebank allows you to buy hours in advance at a lower rate. Retainers guarantee a set amount of time each month with priority scheduling.
Yes. Guaranteed response times are available via SLA support, provided as a separate agreement with defined response and resolution targets.
Baseline performance best practices are applied during build and hosting setup. Ongoing or advanced optimisation is scoped separately and delivered as focused optimisation work.
We optimise speed, stability, and efficiency across front-end behaviour, asset delivery, caching, server configuration, and database performance.
We provide secure, high-performance hosting optimised for Craft CMS, with multiple tiers to suit different traffic levels and technical complexity.
Hosting includes managed infrastructure, staging and production environments, Git integration, SSL, CDN, automated backups, security, and uptime monitoring.
Yes, although optimisation and monitoring may be more limited compared to sites hosted on our infrastructure. A one-off setup fee applies.
No. Hosting and development support are separate services. An active support agreement is required for ongoing development or incident response.
Hosting starts from £1,000 per year. We recommend budgeting at least five support hours per year for essential updates and maintenance.
